FAQ and Notice Concerning Complaints

 

Q: Will I get medication on the day of my appointment, or will I have to come back for another appointment first? 

A: Dr. Bracken will prescribe and send medications to your pharmacy at the time of your appointment.


Q: How long will the appointment take? 

A: Evaluation appointments are 45 (forty-five) minute appointments. 


Q: Do I have to bring anything to my appointment. 

A: Dr. Bracken requests that you bring your current medication bottles with you to your first appointment. We understand that for some, this can be a challenge due to the number of medications or other practical reasons. If bringing your medication bottles does not work for you, we will happily accept a list of your medications that includes the strength and dosage amounts.  


Q: Do you do DNA testing? 

A: Dr. Bracken does sometimes do a non-invasive genetic test utilizing an oral swab to identify how a patient’s genetic profile may impact his or her response to certain medications. This is done because two patients, with the same diagnosis and prescribed the same medication and dose, may exhibit significantly different clinical responses. 


Q: I received an invoice; how can I pay my bill? 

A: You can make your payment through our secure website. Mail a check to our office. We do not suggest or encourage sending credit card information through the mail. If you don’t feel comfortable paying entering your payment information on our secure website, then we encourage you to come into the office or you can call, and we’ll take your payment over the phone. 


Q: Can I give you my credit card information to keep on file? 

A: No, we do not keep anyone’s payment information on file. 


Q: Does Dr. Bracken prescribe anxiety medications or other controlled drugs? 

A: Yes, Dr. Bracken prescribes anxiety medication and controlled drug medications for ADHD. 


Q: Is my visit covered under insurance? 

A: Coverage is determined by whether or not we accept your particular insurance type, whether or not your policy has mental health benefits and whether or not your policy covers out of network benefits. We choose to contact your insurance company before scheduling to find out what your responsibility will be at the time of your visit. We provide you the information given to us by your insurance. We will collect that amount from you at each visit until and/or unless we receive an EOB (explanation of benefits) stating that your responsibility is something different than what was quoted to us before setting your appointment. 


Q: Will I see the doctor or a nurse? 

A: All patients will always see Dr. Bracken. 


Q: I need disability forms filled out so I can keep my job will the doctor fill out my disability forms. 

A: No. To properly fill out disability forms, the doctor would need to have at a minimum of six months of history with treating the patient. Dr. Bracken will instead refer you to Resource Center Back to Work Program Behavioral Health: 214-393-3640 Fax: 214-261-2317 Email: counseling@myresourcecenter.org 


Q: How long do I have to wait for an appointment? 

A: Generally, 2-5 days after paperwork is processed.

NOTICE CONCERNING COMPLAINTS


Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation at the following address: Texas Medical Board Attention: Investigations 333 Guadalupe, Tower 3, Suite 610P.O. Box 2018, MC-263 Austin, Texas 78768-2018

Assistance in filing a complaint is available by calling the following telephone number: 1-800-201-9353


For more information please visit our website at www.tmb.state.tx.us